FAQ's

Your social media package automatically renews on the first of each month under a standing order which you will be requested to set up before your first month starts.

Following from that, after each monthly payment you will receive a bespoke Payment Received document for your personal records.

Clients can cancel with one weeks notice. As content is scheduled one week in advance, you might be charged for a small amount of work carried out into the month you cancel. 

Clients on a longer agreed term will need to discuss any cancelation with us, and this will be concluded on a case by case basis.

Yes, Random Branch Marketing is based in the UK.

Apart from access to your social account(s), it helps to provide us with lifestyle images, logos, a website, a blog, and anything else that will aid us in running the campaign. We will also need information about your target audience. We will send you a questionnaire to fill out at the start of the campaign to help with this.

Yes absolutely you can. We can provide you with a list of posts one week in advance of them being published. This gives you a chance to review content and make comments. 

Organic and paid social media both have their place in a marketing campaign. Anything that happens on social media without paid promotion is organic. Posts, shares, comments, likes, or messages are easy ways to track your organic social media efforts.

Paid social media is influenced by advertising ££’s spent. If a social media post says “Sponsored”, this means any reaction to it is considered a paid reaction. Paid social media includes boosted posts, ads optimised for clicks, lead generation forms, and video ads.

A successful social media marketing strategy is one that utilises both organic and paid social media. A mix of both organic and paid ensures a larger reach and following. 

Yes, definitely. In fact we encourage you to do so. You have the choice of posting the designed content to your accounts yourself, you can send any extra information for us to post, or (the option most customers choose) you can simply send us a weekly bulletin of what’s going on in your company, and we’ll create all the necessary posts to get that information out into the world.

Yes, of course you can. In some situations, it makes sense for a business to focus their attention solely on one social media network.

Well, first of all, it’s a good question, and one certainly worth asking. Different platforms fit with different brands depending on what you are offering, it’s not a one size fits all. To effectively advise you, feel free to contact us via DM, email, or on the phone for a chat

Of course! We know that there are plenty of companies out there offering automated, bot, fake, or inactive social media followers. However, we are fully aware that there is absolutely no point in having these followers. We would much rather you had 10 engaged, real followers who were interested in what you were selling, rather than 10,000 who had absolutely no chance of ever buying from you. We build followers for you by publishing great content and making sure it’s seen by your target demographic. This is done through a mix of organic and paid promotion channels. The point is, these are real people who have CHOSEN to follow you because they like what you’re doing.

You don’t need to be a dedicated reader of tech blogs or an expert in online marketing to know that social media is really popular among consumers.

60% of consumers visit your Facebook page before visiting your brick and mortar location or website, which means that social media will touch nearly every customer that walks through your door.

For most small businesses, Facebook, which has 2.32 billion monthly active users, is the jumping-off point for getting started with social media marketing.

With it’s extensive reach and dynamic functionality, there are very few businesses that couldn’t benefit from having a presence on Facebook, and starting there will make it easier when you want to try something new.

When engaging with the public on social media, you’re building both a connection and a rapport, whilst taking the time to provide your followers with useful information, help, and entertainment, without asking for anything in return. That shows customers you value them, not just as a source of revenue, but as an entity that cares about them, has values, personality and vision.

What would you like to know?

Let the team know if you have any other pressing questions about social media or Instagram FAQs that you’d like me to answer. We understand that things change quickly and you need answers just as fast. 

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